Protected by tech, backed up by insurance

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We combine technology with insurance to actively protect your home.

Icon of three Neos smart home sensors

8 smart sensors
plus camera

Detect leaks, fires and break-ins. 
Protect your home 24/7.

Neos app

Connects to your sensors
and camera. Alerts you if there’s
a problem.

Home insurance

In case you need to
make a claim - includes
24/7 home emergency assistance.

Peace of mind at the touch of a screen 


  • Home Alarm
    Home Alarm
  • Home Alarm
    Home Alarm
  • Try the Neos app

    Your Status screen gives you an update from your eight smart home sensors and camera. If everything’s OK, you’ll get a tick. If something needs attention, we’ll let you know.

    Heading off on a trip? Set your home’s alarm from anywhere in the world.
    Click the flashing button on the app to see how it works.


  • Connected. Protected. 


    The Neos system is now armed. Sit back and relax, happy that Neos will alert you if the system picks up a threat.

    In case you want to check in with what’s going on at home, tap on ‘Cameras’  to pick up a live stream from your security camera.


    Private viewing


    Your Neos kit includes an indoor camera for you to put wherever you want in your home.

    Only you can access the camera, through a live feed that also lets you snap stills. Maybe that’s your toddler dancing, maybe it’s an intruder.

    Did you leave that back door open again? Find out by tapping the ‘Devices’  tab.

  • An easy night’s sleep included


    From the Devices screen you can check the live status of the nine smart home sensors in your Neos kit.

    If your sensors detect a threat, the app will alert you on your Status screen. Want to see a report of what’s happened recently? Tap the ‘Home’  tab.



  • Incident Alerts


    If an issue is detected, we notify you via an app push notification, with a follow-up call if you don’t respond to the alert.

    Not at home? Not to worry, just select the ‘activity’  button to initiate a solution.

    Smoke Detected!

    Intruder Detected!

    Water Detected!

  • Problem meets solution on one screen


    When you get an incident alert, it won’t just tell you what’s up and leave you to it.

    Select the incident or chat icon to call key holders, emergency services or the Neos home security assistance team – we’ll arrange an approved tradesperson to come out and fix the issue.

  • Your insurance


    Why make life harder than it needs to be? You can track all your insurance policies – not just the one with Neos – in the same place on the insurance screen.

    You can keep an eye on how much you’re paying, who you’re with and when your renewals are due, all on one screen.

    Need some help? ‘Hit the chat icon’.

  • Chat with a member of the Neos Team



    Need help from a human? Neos has loads of really great ones.

    If you need to talk through an incident tap the chat icon. You’ll find it on most screens in the app and on

    Simply click on the chat icon that appears on most pages of the app to chat


    On the website, select the chat icon that appears on the right hand side

Neos insurance provides...

Tech to detect fires, leaks and break-ins. Plus, 5* Defaqto-rated home insurance just in case.

Here's what your quote includes:

  1. Eight smart home security sensors, a wireless indoor camera, plus the Neos app - your Neos kit.
  2. 24/7 home emergency assistance from our UK call centre. Includes emergency call outs from approved tradespeople to fix urgent problems 
  3. Unlimited buildings and contents cover, underwritten by Hiscox UK
  4. £15,000 valuable single item cover without having to itemise
  5. Unlimited bike cover at home
  6. Unlimited worldwide cover (60 days) for the valuables that travel with you

Leading technology. Premium home insurance.

Get notified if motion is detected inside your home, or set your home’s alarm from the other side of the world. When something feels wrong, Neos is on hand 24/7 to put your mind at rest.

Pick up your home’s live feed to check everything’s OK. If something’s not right (or there’s a hilarious family moment going on), snap a still.

Before that tiny spark becomes a blaze, your fire sensor will send an alert through to your Neos app. If you need help, we’re only a chat away.

Drip, drip, drip. Such a tiny thing – but it can turn into a torrent. When your leak detectors finds a problem, it’ll alert you right away so you can avoid a soggy situation.

24/7 home emergency assistance

Neos doesn't just detect problems.

It helps fix them too.

Neos gives you 24/7 access to our UK home emergency assistance team. Approved tradespeople are on hand to fix urgent problems up to £1,000. For everything else, there’s the safety net of a premium insurance policy from Hiscox.

Get Neos

Hello Jess. A Neos sensor has detected a leak in your kitchen? Are you at home?

I'm not home, please call my neighbour Tim - he has a key.

Tim checked, looks like a pipe under the sink sprung a leak. The water is off now.

Thank you.

Would you like us to arrange for an approved plumber to fix the leak? All costs are covered up to £1000

“A simple and easy to use system.”

JS - Neos customer, Brighton

How do I get Neos?

We're building a smarter, faster way to get an online home insurance quote for Neos.

Sign up below to hear as soon as it's ready in August.

If you live in London or within the M25 and would like to get a home insurance quote for Neos from our underwriting partners at Hiscox, call us on +44 0203 210 3000 between 9 am and 5 pm, Monday to Friday.