Claiming on your home insurance can be a time consuming and stressful process. The insurance industry was built on the desire to help communities by pulling together and sharing risks, but over time, this force for good has eroded. For an industry that markets itself on offering peace of mind, most customers have little trust in their insurance providers. We believe the next generation of insurance should be better, and that the focus should be on prevention, not just the cure.
Insurance is a safety net in case of disaster – it shouldn’t be something that we simply choose the cheapest option for, then leave in a drawer to gather dust until it’s time to make a claim. By offering preventative technology, cameras, motion sensors or leak detectors, that can help detect an issue before it becomes a problem, Neos offers value that money can’t buy – peace of mind.
Loyalty penalties not only punish loyal customers financially, but they can also stifle innovation in the sector. The low prices (offset by loyal customers) are barring the entry of innovative start-ups to the market, making it difficult for these new market entrants to compete on a level playing field. insurance prices have been driven down through price comparison sites; and how this has caused the customer to be ‘penalised’ as the years go on.
The insurance industry is ripe for disruption, whether that’s in the form of smart technology or data driven policies. Ending the practice of these penalties will help businesses offering these smarter forms of insurance to become a bigger force for change in the sector.
The truth is that a policy isn’t good value if customers are paying for things they neither want nor need. Home insurance is not one size fits all – if they want to earn the loyalty of their customers, insurers need to offer policies based on the individual requirements of the customer. At Neos, we think that customers should only pay for what they want and need, so all of our packages are customisable.
At Neos, our preventative approach to home insurance means that we provide the latest technology in addition to premium home insurance. Depending on which package you choose, you’ll receive a number of our smart tech devices, including our best selling indoor security camera, the Neos SmartCam. These devices come as part and parcel of our insurance policies, and can all be synced up to our easy to use Neos app.
The Neos app sends you updates in real time, alerting you to any leaks, fires of intruders and putting you in touch with our assistance team straight away to resolve the issue quickly, before a small incident becomes a disaster. Neos’ home assistance team can even arrange for tradesmen to come out to your home and fix the problem right away, helping to reduce the chances of losing or damaging the things that matter to you. In the event that you may need to make a claim, however, you’re still fully covered with comprehensive home insurance.