Please note, we have slightly reduced hours due to the COVID-19 measures. For all insurance related enquiries, we are open from 09.00 – 17.00, Monday – Friday.
All technical support opening times will remain the same.
If you have questions, we’d love to hear them. We’re always open to helpful feedback and customers’ advice on how we can improve Neos.
To get in touch, use the details below.
For amendments, queries and cancellations
Customer service phone lines are open from 09:00-19:00, Monday-Friday.
If you need to start or review an existing claim, please call our claims line on 020 3210 3000. Once dialled, please select 2. existing customer and then 4. make/amend a claim.
Our claims phone line is open 24/7, however for non-urgent claims please call during our main opening hours between 08:00 – 18:00.
Home Emergency Claims
If you have our Home Emergency cover and have an urgent issue that needs immediate attention, please call our claims line on 020 3210 3000. Once dialled, please select 2. existing customer and then 3. make Home Emergency claim.
Our Home Emergency phone line is open 24/7
For legal cover:
Legal cover phone lines are open Mon 09:00-17:00, Monday – Friday.