Prevent the problems that turn into claims
Nine wireless smart
Items up to
Neos connected home insurance is
underwritten by Hiscox, one of the most
trusted names in the business
For 10 years running, Defaqto has awarded
Hiscox home insurance five stars. Plus Neos is
independently FCA-authorised, so we always play fair.
How does Neos measure up?
A premium home insurance policy from Hiscox, with Neos smart home sensors to protect you 24/7. That’s smart.
|Comparative insurance policy||Select Premier||Home Insurance
|Home Insurance Premier||Premier||Smart Home
|Unlimited buildings cover|
|Unlimited contents cover|
|£15k valuables single
item limit as standard,
with no need to itemise
|Unlimited bikes cover at home*
*£3500 bike cover outside home.
|Unlimited worldwide cover
for personal possesions*
*For 60 days per year.
|Smart home security|
Source: Hiscox compare home insurance tool - January 2017
"Bringing insurance into this century… "
24/7 home assistance with your policy
If things go wrong, Neos is with you any time of the day or night.
If your smart sensors find a problem, you'll get real time updates to the Neos app.
Our UK-based home assistance team is on hand to help resolve the issue.
How you stay in control with Neos
Nine smart home sensors detect leaks, fires and break-ins – protecting your home from hidden problems.
Your Neos kit is linked to the app, alerting you to check what’s going on in real-time through your sensor reports and live camera feed.
If something bad does happen, your 24/7 home assistance is ready to help and your premium home insurance is always there if you need to make a claim.
Peace of mind at the touch of a screen
CLICK TO ARMHome Alarm
CLICK TO DISARM
SLIDE TO ARMHome Alarm
SLIDE TO DISARM
Try the Neos app
Your Status screen gives you an update from your eight smart home sensors and camera. If everything’s OK, you’ll get a tick. If something needs attention, we’ll let you know.
Heading off on a trip? Set your home’s alarm from anywhere in the world.
Click the flashing button on the app to see how it works.
The Neos system is now armed. Sit back and relax, happy that Neos will alert you if the system picks up a threat.
In case you want to check in with what’s going on at home, tap on ‘Cameras’ to pick up a live stream from your security camera.
Your Neos kit includes an indoor camera for you to put wherever you want in your home.
Only you can access the camera, through a live feed that also lets you snap stills. Maybe that’s your toddler dancing, maybe it’s an intruder.
Did you leave that back door open again? Find out by tapping the ‘Devices’ tab.
An easy night’s sleep included
From the Devices screen you can check the live status of the nine smart home sensors in your Neos kit.
If your sensors detect a threat, the app will alert you on your Status screen. Want to see a report of what’s happened recently? Tap the ‘Home’ tab.
If an issue is detected, we notify you via an app push notification, with a follow-up call if you don’t respond to the alert.
Not at home? Not to worry, just select the ‘activity’ button to initiate a solution.
Problem meets solution on one screen
When you get an incident alert, it won’t just tell you what’s up and leave you to it.
Select the incident or chat icon to call key holders, emergency services or the Neos home security assistance team – we’ll arrange an approved tradesperson to come out and fix the issue.
Why make life harder than it needs to be? You can track all your insurance policies – not just the one with Neos – in the same place on the insurance screen.
You can keep an eye on how much you’re paying, who you’re with and when your renewals are due, all on one screen.
Need some help? ‘Hit the chat icon’.
Chat with a member of the Neos Team
Need help from a human? Neos has loads of really great ones.
If you need to talk through an incident tap the chat icon. You’ll find it on most screens in the app and on Neos.co.uk
Simply click on the chat icon that appears on most pages of the app to chat
On the website, select the chat icon that appears on the right hand side
How do I get Neos?
We're building a smarter, faster way to get an online home insurance quote for Neos.
Sign up below to hear as soon as it's ready in July.
If you live in London or within the M25 and would like to get a home insurance quote for Neos from our underwriting partners at Hiscox, call us on +44 0203 210 3000 between 9 am and 5 pm, Monday to Friday.
Getting Neos is easy
1. Enter your postcode to check
you’re in our coverage area
2. Answer a few basic
questions about you
3. We’ll pass you to Hiscox.com
to complete quote.
4. After purchasing, we’ll call within
2 days to arrange installation.
5. A Neos engineer will
visit and set up your system.