Neos: don't be someone, get smarter, connected home insurance.

Every four minutes someone makes a claim 
Don’t be someone 


Prevent the problems that turn into claims


Nine wireless smart
home sensors and the
Neos app included

24/7 home
assistance team


Unlimited home
insurance cover 

 Items up to
£15K covered 

Neos connected home insurance is 
underwritten by Hiscox, one of the most 
trusted names in the business

For 10 years running, Defaqto has awarded 
Hiscox home insurance five stars. Plus Neos is 
independently FCA-authorised, so we always play fair.

How does Neos measure up?
A premium home insurance policy from Hiscox, with Neos smart home sensors to protect you 24/7. That’s smart. 

Comparative insurance policy Select Premier Home Insurance 
Home Insurance Premier Premier Smart  Home 
Unlimited buildings cover
Unlimited contents cover
£15k valuables single 
item limit as standard, 
with no need to itemise
Unlimited bikes cover at home*
*£3500 bike cover outside home.
Unlimited worldwide cover 
for personal possesions*
*For 60 days per year.
Smart home security

Source: Hiscox compare home insurance tool - January 2017


Open Table

"Bringing insurance into this century… "



24/7 home assistance with your policy

If things go wrong, Neos is with you any time of the day or night.

 If your smart sensors find a problem, you'll get real time updates to the Neos app.
Our UK-based home assistance team is on hand to help resolve the issue.

How you stay in control with Neos

Nine smart home sensors detect leaks, fires and break-ins – protecting your home from hidden problems.

Your Neos kit is linked to the app, alerting you to check what’s going on in real-time through your sensor reports and live camera feed.

If something bad does happen, your 24/7 home assistance is ready to help and your premium home insurance is always there if you need to make a claim.

Peace of mind at the touch of a screen 


  • Home Alarm
    Home Alarm

  • Home Alarm
    Home Alarm

  • Try the Neos app

    Your Status screen gives you an update from your eight smart home sensors and camera. If everything’s OK, you’ll get a tick. If something needs attention, we’ll let you know.

    Heading off on a trip? Set your home’s alarm from anywhere in the world.
    Click the flashing button on the app to see how it works.


  • Connected. Protected. 


    The Neos system is now armed. Sit back and relax, happy that Neos will alert you if the system picks up a threat.

    In case you want to check in with what’s going on at home, tap on ‘Cameras’  to pick up a live stream from your security camera.


    Private viewing


    Your Neos kit includes an indoor camera for you to put wherever you want in your home.

    Only you can access the camera, through a live feed that also lets you snap stills. Maybe that’s your toddler dancing, maybe it’s an intruder.

    Did you leave that back door open again? Find out by tapping the ‘Devices’  tab.

  • An easy night’s sleep included


    From the Devices screen you can check the live status of the nine smart home sensors in your Neos kit.

    If your sensors detect a threat, the app will alert you on your Status screen. Want to see a report of what’s happened recently? Tap the ‘Home’  tab.



  • Incident Alerts


    If an issue is detected, we notify you via an app push notification, with a follow-up call if you don’t respond to the alert.

    Not at home? Not to worry, just select the ‘activity’  button to initiate a solution.

    Smoke Detected!

    Intruder Detected!

    Water Detected!

  • Problem meets solution on one screen


    When you get an incident alert, it won’t just tell you what’s up and leave you to it.

    Select the incident or chat icon to call key holders, emergency services or the Neos home security assistance team – we’ll arrange an approved tradesperson to come out and fix the issue.

  • Your insurance


    Why make life harder than it needs to be? You can track all your insurance policies – not just the one with Neos – in the same place on the insurance screen.

    You can keep an eye on how much you’re paying, who you’re with and when your renewals are due, all on one screen.

    Need some help? ‘Hit the chat icon’.

  • Chat with a member of the Neos Team



    Need help from a human? Neos has loads of really great ones.

    If you need to talk through an incident tap the chat icon. You’ll find it on most screens in the app and on

    Simply click on the chat icon that appears on most pages of the app to chat


    On the website, select the chat icon that appears on the right hand side

How do I get Neos?

We're building a smarter, faster way to get an online home insurance quote for Neos.

Sign up below to hear as soon as it's ready in August.

If you live in London or within the M25 and would like to get a home insurance quote for Neos from our underwriting partners at Hiscox, call us on +44 0203 210 3000 between 9 am and 5 pm, Monday to Friday.

Love the idea? Fancy a chat?

Chat now.

Prefer to call? Give us a ring on 020 3210 3000.
We’re here Monday to Friday, 9am to 5pm.


Getting Neos is easy

1. Enter your postcode to check
you’re in our coverage area

2. Answer a few basic
questions about you

 3. We’ll pass you to
to complete quote.

 4. After purchasing, we’ll call within 
2 days to arrange installation.

  5. A Neos engineer will
visit and set up your system.